Friday
SESSION V: PRACTICE ENHANCEMENTS: LAB MANAGEMENT AND QUALITY ASSURANCE
Moderators:George L. Berdejo, BA, RVT, FSVU , Michael W. Schwebler, MBA, RVT
SESSION V SCHEDULE
2:20 PM - 2:30 PM What Is An Appropriate Approach For Managing Emergency Department And Other Urgent Off Hours Requests?
  Presenters(s): Mark H. Meissner, M.D.  
2:30 PM - 2:40 PM Tips For Selecting The Right Technologist For The Job: How To Interview, What To Ask And What To Look For
  Presenters(s): Michael W. Schwebler, MBA, RVT  
2:40 PM - 2:50 PM Still Not In The Digital Age? How To Justify A PACS System And Reporting Package: It’s All Dollars And SENSE
  Presenters(s): William A. Zang, BS, RVT, RDMS, FSVU  
2:50 PM - 3:00 PM The Whole Spectrum Of Performance Improvement: It’s More Than Just The 2x2 Table
  Presenters(s): Joseph P. Hughes, RVS, RVT, FSVU  
3:00 PM - 3:10 PM Managing The Grid: Practical Tips And Guidelines For Evaluating Your Laboratory
  Presenters(s): Laurence Needleman, MD  
3:10 PM - 3:20 PM The Internet As A Tool For Learning And Education Is An Underutilized Resource
  Presenters(s): Gail P. Size, BS, RVT, RVS, FSVU  
3:20 PM - 3:30 PM Service Recovery: How To Deal With Unhappy Customers
  Presenters(s): George L. Berdejo, BA, RVT, FSVU  
3:30 PM - 3:40 PM Lean Principles And Ergonomics: A Process Improvement Plan That Increases Productivity And Reduces Your Risk For Work-related Injury
  Presenters(s): Susan L. Murphey, BS, RDMS, RDCS, CECD  
3:40 PM - 3:50 PM Panel Discussion
3:50 PM - 4:00 PM Session Break / Visit Exhibits
END OF SESSION V
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